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Returns & Refund Policy

A legal disclaimer

At Skylab Printing, we strive for the highest quality in our large-format printing services. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

Our return policy is valid for 30 days from the date of purchase. Unfortunately, we cannot offer refunds or exchanges beyond this period.

To be eligible for a return, your item must have a manufacturing defect. Please note that gift cards are non-refundable.

Do not return your purchase unless instructed by our customer service team.

Partial Refunds (If Applicable)

In certain cases, only a partial refund may be granted:

  • Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

  • Items returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

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If approved, your refund will be processed, and a credit will be issued to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card provider—it may take some time for the refund to be officially posted.

  3. Reach out to your bank—there may be processing delays.

If you have completed these steps and still have not received your refund, please contact us at info@skylabprinting.com.

Late or Missing Refunds

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges & Returns 

We only replace items if they are defective or damaged. To request an exchange, contact us at info@skylabprinting.com and send your item to:

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Skylab Printing
141 West 28th Street, 12th Floor
New York, NY 10001
United States

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  • Return shipping costs are the customer’s responsibility and are non-refundable. If a refund is issued, the cost of return shipping will be deducted.

  • Shipping times for exchanged products may vary depending on your location.

  • For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Processing Time & Expedited Orders

Currently, our lead time is approximately 2 weeks. 

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If you need your order by a specific date, please contact us at info@skylabprinting.com with your project details, and we will do our best to accommodate your request.

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For any questions or concerns regarding returns, refunds, or exchanges, feel free to reach out to our team at info@skylabprinting.com.

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